All of our services and products come with premium customer service. This customer service is accessible on Email, Facebook, Skype, WhatsApp, Signal, Telegram and our Customer Service ticket and chat platform on weekdays between 07:30 and 17:00. It covers technical support related to your purchase, training and demos on the use of your product, and technical advice. Please note that this does not officially include providing free additional custom coding or additional products but may include referrals for such.
This includes encryption, anti-spam software, and a feature-packed web-based email platform that includes scheduled emailing, filters, auto-address book, aliases, among other features. Emails will be at your chosen domain and will have unlimited capacity with an attachment limit of 25MB. It also includes L3 customer support.
If you are not satisfied with the service that we provide, please provide details about improvements. If we cannot make these corrections within 14 days of receiving this information, you will receive a full refund and we will migrate the website to a server of your choice free of charge.
SCHEDULE FOR WORK
Once full payment has been made for the initial amount, we will create your email accounts on the server (approx. 1 hour). If emails are currently hosted on another server we will begin the email migration (approx. 1 hour). If the domain does not yet exist we will purchase the domain. We will then point the existing DNS records to our server (3-7 hours). If you do not yet have an email signature, please let us know. You can request one free email signature template that is complementary to your package. This may take up to 10 working days to design.